The
National Black Car team is not a stranger to your limo travel needs. Our senior management has an average of 18 years in the ground transportation industry. Our experienced staff is here to serve your limo needs 24 hours a day, 365 days a year.
National Black Car believes our affordable price-point, strategic operating model, revolutionary software, commitment to Complete Customer Care and our national footprint afford us a distinct advantage in providing professionally driven chauffeured limousine service that is unmatched in the industry.
Chicago Limo Service Options
It once was thought that "chauffeured" limousine service was affordable to only the most affluent and discriminating clientele.
National Black Car has opened the doors to a wider market place via our unique business model which offers a variety of LIMOUSINE service levels such as:
- Shared Limo Rides - Regulated to high volume group movements, Shared Rides allow dispatch to combine two or more individual airport transfer reservations into one limo/limousine, thus affording the individual customer a value proposition that is second to none. Rates are based on a per traveler charge and terms and conditions do apply.
- Multi-load Limousine Rides - Similar to shared rides, this corporate or group product allows dispatch to combine reservations from your airport return transfer manifest to either O'Hare (ORD) or Midway (MDW). This service is priced per sedan/limo/van/bus with the most appropriate vehicle being selected based on timing and number of travelers. On Site personnel will help coordinate the Chicago Airport Limo return process. Multi-load limousine service is the best value in Chauffeured services for large scale corporate or group activities.
- Private Sedan or Limousine - our highest end chauffeured service is still affordably priced and can be used for Chicago airport limo transfers or point to point limousine transportation.
- Sedan and Limousine Charter Service - uninterrupted chauffeured service that is ideal for corporate events or personal occasions from wedding to proms or just a night out on the town. We can meet any and all chauffeured transportation needs from Luxury Sedans and limos to Executive 55 Passenger Coaches.
- Green Car Service - this level of service is based on availability and restricted to Private Car and Charter services. The environment is everyone's concern and National Black Car leads the way by offering Flex-Fuel vehicles and Hybrid vehicles.
CORPORATE ACCOUNTS FOR LIMO SERVICES
From Chicago airport limousine transportation to other Chauffeured services for your Meetings and Events needs, we know how important it is to provide business travelers with reliable
Chicago limo and
Chicago limousine transportation. A corporate account with
National Black Car affords the business traveler with worry free limousine transportation at an affordable price.
Corporate
Chicago limo rates can be accessed by logging into your companies profile with unique passwords. The web client will be linked directly to your account profile and sedan and limo quotes are instantaneous. Our system allows the corporate account to have multiple profiles, multiple billing methods to accounts, departments or individual corporate customers.
To open a corporate account for all your Chicago limo transportation needs, please contact:
PLATINIUM LIMO/LIMOUSINE SERVICE
Platinum Limo/Limousine service is afforded to corporate accounts with annual revenues in excess of $500,000. Dedicated Account Manager(s) will be assigned to a Platinum Limo/Limousine account.
The Account Manager will be the primary point of contact for customer service, manifest reservation assistance as well as quality assurance and dispatching of your perfect sedan, limo or other chauffeured driven vehicle.
The institution of the account manager concept is designed to provide a "boutique" feel to our most valuable accounts. The account manager will be intimately involved in all aspects of the platinum accounts travel plans.
E-BUSINESS
For today's travelers, e-business means e-convenience.
Our electronic reservation platform is a powerful, yet simple-to-use tool. You can navigate from airport to airport, state to state or product to product in just a few clicks and book your prefect and
affordable limousine in Chicago.
Our web portal provides your travelers with anytime chauffeured services by simply allowing the freedom and flexibility to book individual limousine transportation at their convenience.
Corporate limo rates can be accessed by logging into your companies profile with unique passwords. The web client will be linked directly to your account profile and sedan and limo quotes are instantaneous.
VEHICLE RELIABLITY
Soon you will be able to get that same great reliable sedan and limousine transportation that we provide in Chicago all across the country.
National Black Car will be operating sedan and limousine services in the top 25 airport markets by December 31st, 2010. Our service footprint will support all of your travelers limo reservation needs from coast to coast.
Sedan and
Limousine reservations will be dispatched the day before travel to the assigned chauffeur and a text or e-mail message will be sent to the traveler with the chauffeurs direct contact information. Same Day reservations will be managed by your dedicated account manager for corporate accounts or the next available phone operator/dispatcher for retail business. Again, text or e-mail messages will be sent to the traveler with the chauffeurs direct contact information.
Airport arrivals will be monitored via Flightview and upon landing a second text or e-mail will be sent to the traveler to confirm the assigned chauffeur and their contact information.
The combination of these efforts will provide a high certainty of success that each and every reservation will be serviced ON Time.
CUSTOMER GREET OPTIONS
- Greeterless Greet service allows the traveler to deal directly with the assigned chauffeur via active text messaging and direct cell phone communication upon arriving at the airport and reduces the time the traveler spends in the elements locating the vehicle (as much as 1 hour). The Greeterless Greet improves overall customer satisfaction.
- Multi-load Greets is a process where a site coordinator assists in loading the right customers into the right vehicles. This process is suggested for large scale airport return movements as it affords the customer yet another way to control expenses by using our Multi-load service option. Fee's may apply.
- Individual Greets are the highest level of service offered and is regulated by individual airport restrictions. Typically the greeter will meet the traveler at a key egress point from the terminal or baggage claim with an identifying sign (customers name, company name or other). This traditional approach to meeting the traveler also affords with luggage assistance. Fee's do apply.
- On Location Greets employ text or e-mail messages sent to the travelers cell phone and greatly improve the non-airport pickups. No longer does the traveler have to keep checking to see if the car is there and no longer is a receptionist inconvenience with a request to find the traveler.
REVOLUTIONARY SOFTWARE
Our software is the most powerful dispatch tool available in the limousine industry today. Built on a Windows operating system platform, it is designed so one account manager or dispatcher can operate up to 75 vehicles at a time, just about anywhere in the world without saying a word.
A revolutionary breakthrough allows your traveler to track their transportation on their own PDA by using LiveView*.
Web based GPS tracking will allow an unprecedented look into the dispatch process of your companies active trips. Now you don*t have to guess when your VIP traveler is arriving at your office, you can see their car in motion on a GPS map. Our GPS product captures all aspects of the trip from actual pick up time, route, speed and drop off time.
National Black Car offers a paperless vouchers system where customers sign the chauffeurs PDA confirming the trip and a receipt is generated right from the vehicle. The electronic signature is captured and appears on the invoices or credit card slips. Invoicing can be done entirely electronically and the customers can view their invoices through the web client. The billing system is multi dimensional and can be configured to accommodate more requests.
Identity security is an ever growing concern. We are proud to state our software is 100% PCI compliant.
Our software has advanced capabilities in the following areas:
- Limousine Rentals/Reservations
- Sedan and Limo Dispatching
- Google* Address Look / Verification
- FlightView* Integration
- LIMO Trip Profiles
- Map-Based Zones
- Automatic Dispatch to closest Limo or Sedan
- preferred driver/vehicle type
- excluded driver/vehicle type
- Dispatch by City / Region
- Email LIMO confirmations / LIMO cancellations
- Customer Accounts / profiles
- Unlimited charge templates / profiles
- Multiple billing methods to accounts / sub-accounts /clients
- Multi-user ready
- Web interface for clients
- Unlimited chauffeurs/drivers and Sedan's or Limousines
- Unlimited number of Stops or Passengers per limo reservation
COMPLETE CUSTOMER CARE
TV executive, Grant Tinker once said, "First we will be best, than we will be first".
That being said, our price will attract customers, but it will be our customer service that retains the customers business and builds loyalty to our operation.
National Black Car is NOT just in the limousine transportation business, we are in the business of Complete Customer Care.
Our Mission is to grow a culture of Complete Customer Car which has a foundation in Attitude and Appearance and supports all the aspects of our Professional Chauffeured Services. We must provide CHAUFFEURED SERVICE that EXCEEDS the customer's expectation each and every time!
The people at
National Black Car are the difference between being a transportation company and being a service organization that cares about the customers travel experience. Why take a cab when you can take
National Black Car.
THE CHAUFFEUR
We believe that the chauffeured experience starts with finding the right chauffeur. We employ an extensive qualification process that includes but is not limited to background checks, driving records, previous employment verification, drug testing and a grueling interview process.
National Black Car routinely evaluates our chauffeurs. Secret Shoppers and surprise Spot Checks are regularly employed to ensure the overall quality of our service.